Welcome to Aegod Email! Your satisfaction is our priority. We understand that sometimes things don’t go as planned. Please review our Refund and Returns Policy carefully to ensure a smooth experience.
Overview
Our refund and returns policy applies to digital products only, as we sell downloadable email signatures and templates. Due to the nature of digital items, refunds or returns are only available under specific circumstances.
If you encounter any issues with your purchase, such as technical problems or file errors, please contact us within 30 days of your purchase for resolution.
Eligibility for Refunds
Refunds will only be granted if:
- The product is not as described on our website.
- The file is corrupted or inaccessible despite following our troubleshooting steps.
- You were charged twice for the same product.
Refunds will not be granted if:
- You change your mind after the purchase.
- You provide incorrect details (e.g., email address) at checkout.
- The product is downloaded successfully and is as described.
Requesting a Refund
To request a refund:
- Email us at care@aegodemail.com with your Order ID and a description of the issue.
- Attach screenshots or other evidence supporting your claim.
- Our team will review your request and respond within 3 business days.
Refund Process
If your refund is approved, we will process it immediately. The refunded amount will be credited to your original payment method within 5–10 business days, depending on your bank.
Exchanges
Exchanges are available only for defective or damaged digital files. If you experience such issues, email us at care@aegodemail.com, and we will provide a replacement file.
Gifts
If the product was marked as a gift during purchase, refunds or exchanges will be granted to the recipient under the same conditions mentioned above.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account or payment method for pending transactions.
- Contact your credit card company or bank to confirm processing times.
- If there is still an issue, email us at care@aegodemail.com.
Need Help?
For any questions related to refunds, exchanges, or downloads, feel free to contact our support team at care@aegodemail.com. We are here to assist you!
Thank you for trusting Aegod Email for your professional HTML email signature and template needs.